Privacy Policy

Last Updated: October 20, 2026

At Phuket Tour Agent, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, contact our team, inquire about travel services, or book tours and activities through us.

By using our website or submitting your information, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Phuket Tour Agent is a Phuket-based travel service provider offering island excursions, sightseeing tours, adventure activities, private trips, and other travel experiences in Phuket and surrounding destinations in Southern Thailand.

Website: https://www.phukettouragent.com/

Contact Email: info.phukettouragent@gmail.com

For questions about your personal information or this Privacy Policy, please contact us using the email address above.

2. Information We Collect

We may collect personal information when you interact with our website, submit an inquiry, request travel recommendations, or arrange a booking.

Depending on your interaction with us, this information may include:

• Personal details: Your name and other information you voluntarily provide.

• Contact information: Your email address, telephone number, or WhatsApp number.

• Booking information: Selected tours, travel dates, number of participants, accommodation or pickup details, and special requests.

• Communication details: Messages, questions, and correspondence submitted through our contact forms, email, or other communication channels.

• Technical information: IP addresses, browser types, device information, website usage data, and cookies where collected by our website or integrated services.

We aim to collect only information that is reasonably necessary to provide our services and respond to your requests.

3. How We Use Your Information

We may use your personal information for the following purposes:

• Responding to inquiries and providing travel information.

• Recommending suitable tours, activities, and travel experiences.

• Processing and coordinating tour bookings and reservations.

• Communicating booking confirmations, pickup details, itinerary updates, and other service-related information.

• Providing customer support before, during, and after a tour.

• Improving website functionality, usability, and customer experience.

• Maintaining website security and preventing spam, fraud, or unauthorized activities.

• Meeting applicable legal and regulatory obligations.

Where consent is required under applicable law, we will obtain it before using your information for the relevant purpose.

4. Contact Forms and Email Communications

When you submit a contact form on our website, we collect the information you enter, such as your name, email address, telephone number, inquiry category, and message.

Our website uses SureForms to process contact form submissions and SureMail, connected with Google’s Gmail services, to send email notifications and support website communications.

Information submitted through our forms may be stored in our WordPress website database and included in email notifications delivered to our authorized team.

We use these communications to respond to customer inquiries, assist with bookings, and provide requested travel services.

Use of Google Services and Gmail API

Our website uses Google’s Gmail services through an authorized connection to facilitate outgoing email communications.

Access to Google services is intended to support authorized website email functionality, including contact form notifications and operational communications.

We do not sell customer contact information obtained through our website.

Our use of Google services is also subject to applicable Google API policies and security requirements.

5. Tour Bookings and Service Providers

Online bookings may be processed through FareHarbor, our third-party booking platform. When making a reservation, customers may be asked to provide personal, booking, and payment information directly through FareHarbor. Information submitted through this booking platform is processed in accordance with FareHarbor’s applicable privacy and security practices.

We may receive booking details necessary to confirm reservations, coordinate tours, and provide customer support.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, improve user experience, maintain security, and understand how visitors interact with our pages.

Depending on the tools enabled on our website, cookies may include:

• Essential cookies: Required for website functionality and security.

• Functional cookies: Used to remember certain settings or preferences.

• Analytics cookies: Used to understand website traffic and visitor interactions.

• Third-party cookies: Used by integrated services or embedded content where applicable.

You can manage or disable cookies through your browser settings. Certain website functions may not work correctly if essential cookies are disabled.

Where required by applicable law, we will request consent before using non-essential cookies.

7. Embedded Content and Third-Party Websites

Our website may include embedded videos, maps, images, booking services, or links to third-party websites.

Embedded content may behave as though you visited the third-party website directly. These providers may collect technical information, use cookies, or process interaction data according to their own privacy policies.

We encourage visitors to review the privacy policies of external websites before providing personal information.

8. How We Share Your Information

We do not sell your personal information.

We may share relevant information with:

• Authorized Phuket Tour Agent team members who need access to provide services.

• Tour operators and travel partners involved in fulfilling your booking.

• Website hosting, email delivery, and technical service providers.

• Payment service providers, where payment processing is applicable.

• Government authorities or regulators when required by applicable law.

We aim to limit access and disclosure to what is reasonably necessary for legitimate business purposes.

9. How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, manage customer inquiries and bookings, resolve disputes, or comply with applicable legal obligations.

Contact form submissions and related correspondence may be retained for customer service and operational recordkeeping.

Information that is no longer required will be deleted, anonymized, or otherwise handled in accordance with applicable legal requirements and our internal retention practices.

10. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure website connections, restricted administrative access, authentication controls, and the use of reputable technical service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable law, including Thailand’s Personal Data Protection Act (PDPA), you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal data in applicable circumstances.

• Withdraw consent where processing is based on your consent.

• Object to or request restrictions on certain processing activities.

• Request data portability where legally applicable.

• Submit a complaint to the relevant data protection authority.

To exercise any applicable rights, please contact us at:

info.phukettouragent@gmail.com

We may need to verify your identity before processing your request.

12. International Data Transfers

Some third-party technology providers or travel service partners may process or store information outside Thailand.

Where personal data is transferred internationally, we will seek to comply with applicable data protection requirements and implement appropriate safeguards where required.

13. Children’s Privacy

Our website and travel services are generally intended for adults arranging travel experiences.

Where information relating to children is required for a family booking, it should be provided by a parent, guardian, or another person legally authorized to provide that information.

We do not knowingly collect children’s personal information beyond what is reasonably necessary for legitimate travel arrangements or other lawful purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website technology, data processing practices, or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised Last Updated date.

We encourage visitors to review this page periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact:

Phuket Tour Agent

Website: https://www.phukettouragent.com/

Email: info.phukettouragent@gmail.com

We will review your inquiry and respond as appropriate in accordance with applicable law.